Manzana insurance

Process flow All numbers inside oval box represent average requests received per day for last two quarters. The company has official priorities with respect to turn around time and processing order of insurance policies. Factors Affecting the Performance: We'll even convert your presentations and slide shows into the universal Flash format with all their original multimedia glory, including animation, 2D and 3D transition effects, embedded music or other audio, or even video embedded in slides.

This way no single type of process will be held back. We have been provided data pertaining to the processing requests during 6 months in This number is unacceptable. Below is the correct TAT calculation: The TAT of Manzana is 4 days more than that of Golden Gate that is, Manzana takes 6 days to complete the same task that Golden Gate completes in 2 days and now proposes to complete in 1 day.

Further details and calculations are provided in Exhibit 1 — Turnaround time calculation for existing system. We recommend a collective instead of territorial request processing system with more intelligence added to the distribution system, which were also identified as bottlenecks for RUN and RAIN.

Since the renewals are quite profitable for the company, the commission for renewals can be revised upwards. RAIN results in an increased amount of premium, but it only contributes to 1.

The number of late renewals is also increasing and quite high compared to Golden Gate. This course is intended to provide you with an understanding of operations and their role in the organization. We will refer to it periodically throughout the course. How to Write a Summary of an Article.

Process Flow Exhibit 1 shows the process flow diagram with the existing capacity across the four major team Distribution clerks, Underwriter teams, Raters, Policy writers. Currently, the system follows FCFS though not strictly, since some departments prioritize based on type of request ex: Additionally, in Exhibit 3, the calculations indicate the total TAT as 8.

There is truly something for everyone. How does Fruitvale expect to earn repeat business when almost 1 in 2 renewals arrive late. Class Preparation We have made a sincere effort to keep the amount of reading for each class reasonable; in turn, however, we expect you to read the required materials and be well prepared for each class.

Classes will consist of lectures, discussions and video presentations. This results in a difference by a factor ofwhich has a significant effect on the turnaround time.

It is the request for renewal of the existing policy. The disadvantage of this is that the most current market information may not be used, however, RERUNs would be submitted on time resulting in fewer lost revenues. Hence, the quality of service, measured by average TAT, to the agents who are common to the competitors is of primary importance.

Manzana Insurance: Fruitvale Branch (Abridged) Case Solution & Answer

RAP Request for Price: I will be available to discuss your project with you as needed during the term and will give you comments on a draft version of your final report, if desired. In contrast to the measurement focus of your accounting courses, our concern is understanding what elements of a firm's operations enable it to produce quality outputs at a competitive cost structure.

Rather, we have selected a set of topics that are fundamental to understanding operations in a wide range of industries. This would also help put the company into a growth position. MANZANA INSURANCE FRUITVALE BRANCH (ABRIDGED) Harvard Case Solution & Analysis Thus he took a serious assessment under which, he analyzed the whole operation with the use of operation management techniques.

Manzana Insurance: Fruitvale Branch (Abridged) It was a Monday morning in early September Bill Pippin had been at Manzana for only a week, but already he was thinking that perhaps he should have taken a different job.

He gazed at a. Manzana Insurance: Fruitvale Branch (Abridged) Case Solution, Addresses the performance assessment and improvement of a service operation in the insurance sector, a market that is very sensitive to response time.

Two. Manzanita Insurance Agency in Ventura, CA -- Get driving directions to Eastman Ave, Ste Ventura, CA Add reviews and photos for Manzanita Insurance Agency. Manzanita Insurance Agency appears in: Health Insurance, Life Insurance, Medicare Supplemental & Long Term Care Insurance, Group Insurance, Employee Benefits Insurance.

Manzana Insurance Fruitvale Branch case study Executive Summary Manzana’s Fruitvale branch is suffering from declining profitability. The main issues resulting in this phenomenon are its falling renewal rate and rising turnaround time. Answer: The Manzana case discusses the inefficiencies of operations at Fruitvale branch of Manzana Insurance Company.

There are various major concerns like Declining Profits, Policies Backlog, and Improper balancing of load among employees and also the High and increasing Turn-Around Time (TAT) which is the Total time required to completely /5(3).

Manzana Insurance: Fruitvale Branch (Abridged) HBS Case Analysis Manzana insurance
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Manzana Insurance | Case Study Solution | Case Study Analysis